DGH Electrical (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Who We Are

Business Name: DGH Electrical

Website: www.lancashireelectrician.co.uk

Telephone: 07769 223298

Email: dan@dghelectrical.co.uk

VAT Number: 473489450

Address: 

 

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

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What Information We Collect

When you contact DGH Electrical through our website, by email or by telephone, we may collect:

• Your name

• Your telephone number

• Your email address

• Your property address (where relevant)

• Details about your enquiry or project

• Any information you choose to include when contacting us

 

We may also collect limited technical information automatically when you visit our website, including:

• IP address

• Browser type

• Device information

• Website usage information collected through cookies or analytics tools

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How We Use Your Information

We only collect personal information that is necessary to provide our services.

Your information may be used to:

• Respond to your enquiry

• Prepare quotations

• Arrange appointments

• Carry out electrical work

• Contact you regarding your project

• Maintain business records

• Meet our legal and regulatory obligations

• Improve our website and customer experience

 

We will never sell your personal information to third parties.

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Our Lawful Basis for Processing

Under UK GDPR, we process your personal information because:

• It is necessary to respond to your enquiry or provide the services you have requested.

• It is necessary for our legitimate business interests, provided those interests do not override your rights.

• We are required to comply with legal obligations, including tax and accounting requirements.

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Sharing Your Information

Your personal information may be shared only where necessary, including with:

• Professional advisers such as accountants

• Our website hosting provider

• Email service providers

• Payment providers (where applicable)

• Government authorities where required by law

 

We will never sell your personal information or share it for third party marketing purposes.

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How Long We Keep Your Information

We only keep your personal information for as long as necessary.

This may include:

• Customer enquiries

• Quotations

• Completed job records

• Electrical certification

• Accounting and tax records

 

Some records must be retained for legal or regulatory reasons.

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Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

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Although we take security seriously, no website or online transmission can ever be guaranteed to be completely secure.

 

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Improve website performance

• Remember preferences

• Analyse website traffic

• Help us improve our services

 

Where required, you will be asked for your consent before non-essential cookies are placed on your device.

 

For more information, please refer to our Cookie Policy.

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Google Analytics

We may use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous information such as pages visited, time spent on the website and general location data.

You can opt out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout

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Google Business Profile

If you leave a review on our Google Business Profile, your review will be processed by Google in accordance with Google’s own Privacy Policy

 

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Request restriction of processing

• Object to certain processing

• Request transfer of your personal information where applicable

• Withdraw consent where processing is based on consent

 

To exercise any of these rights, please contact us using the details provided above.

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Making a Complaint

If you are unhappy with how we have handled your personal information, please contact us first so we have the opportunity to resolve your concerns.

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You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

 

Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third party websites. We encourage you to read their privacy policies before providing any personal information.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality.

Any updates will be published on this page with a revised “Last updated” date.

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